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Objectives of the Position

Support all plant service team, and make sure high customer satisfactory through improving service and product quality
Winning and binding of customer through application-focused technical support and supporting existing customer
Main Areas of Responsibilities and Key Activities
Daily technical problems solving at the customer’s and deals with customer complaints
Ensures daily support for current / new products incl. product changes and consultancy at the customer’s site
Monitors competitors locally
Keeps in touch with customers; holds presentations, makes demonstrations and provide training to customers, dealers and prospects on products and techniques
Compiles reports and ensures direct flow of communication to internal units
New Color Activity, arrangement and handling of the trial for new color. Making effort to get good result according to team strategy
Material Management： Monitor inventories and ensure timely collection of receivables
Cooperation with internal department, SCM, lab, production
New Plant launch and commissioning, achieve the business share target and set up good relationship with new customers.
People management
Ensures all activities and processes meet internal and external EHS standards
Job Requirements
Education: Bachelor or above in chemical-related majors
Working Experience: at least 5 year relevant working experience (technical service, production, lab or application) in chemical industry (preferably in Coatings industry)
Technical